The quality management concept in business projects, importance of quality management for programs and business projects, the quality management process under the realm of business projects, a strategic perspective of quality management, the obstacles of managing projects and programs, efficiency, productivity, and effectiveness challenges in managing business projects, mechanisms to strengthen the relationship with customers and suppliers, continuous improvement, quality control tools, international certificates and awards in project management, other tools, measures and indicators of project quality, trends and global trends in project quality management.

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